Public Interest Advocacy Centre

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Jun 282013
 

Canada will now have an unprecedented level of media concentration.

from a news release

OTTAWA, June 27, 2013 -­ The Public Interest Advocacy Centre (PIAC) today expressed deep concern with the decision by the Canadian Radio-television and Telecommunications Commission (CRTC) to approve subject to conditions the acquisition of Astral Media inc. by Bell Canada Enterprises.

PIAC, which acted as counsel for the Consumers’ Association of Canada (CAC), the Council of Senior Citizens’ Organization of British Columbia (COSCO), the National Pensioners and Senior Citizens Federation (NPSCF), and Option consommateurs appeared before the Commission in May opposing Bell's second application to take over Astral Media. PIAC argued that the transaction would create an unprecedented level of media concentration and vertical integration in Canada and weaken competition in broadcasting services, resulting in increased costs for television programming to consumers. At the hearing, PIAC argued that Canadian consumers are frustrated with the lack of choice and flexibility and continued price increases for television services and asked the Commission to deny the application.

The Commission in its decision acknowledged that the transaction would lead to significant concentration in the Canadian broadcasting system.

"Canada will now have an unprecedented level of media concentration and vertical integration and a weaker diversity of voices with the loss of Astral, a strong independent broadcaster," said Janet Lo, Legal Counsel for PIAC. "Consumers should brace themselves for less competition for television services ­ and consumers will not only pay the price but they will face less choice and flexibility in the market."

PIAC expressed reservations about the effectiveness of safeguards imposed on transaction, such as embedding portions of the Vertical Integration Code of Conduct as Conditions of Licence and requiring dispute resolution if affiliation agreements are not reached before the expiry of an existing agreement. PIAC, however, was somewhat encouraged by the requirement on BCE to file all affiliation agreements with the Commission.

"These mechanisms are less than ideal safeguards to protect Canadian broadcasting consumers and consumers are left to trust the Commission to closely monitor BCE to flag and penalize anti-competitive behaviour," said Lo. "The best protection for consumers is vigorous competition in an unconcentrated market by many competitors, including strong independent players, who can deliver the innovation in pricing and packaging that consumers expect."

PIAC is a member of the Stop the Takeover Coalition, a broad-based coalition of public interest groups opposing the transaction.

Jun 032013
 

New Wireless Code gives consumers more control over costs.

from the Public Interest Advocacy Centre

The Public Interest Advocacy Centre (PIAC) today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) new Wireless Code of Conduct, saying the rules would benefit all wireless consumers coast to coast.

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May 172013
 

Wheels coming off minister’s plan for four wireless carriers.

from the Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC)

Consumers will lose more ground in the cellphone market unless the Industry Minister or the Competition Bureau stops the proposed acquisition of Mobilicity by TELUS, the Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) said today. Mobilicity, Canada’s second-largest “new entrant” wireless company, will be absorbed by TELUS, Canada’s second-largest cellphone company, if the agreement announced today is approved by the federal government and the Competition Bureau.

“Losing Mobilicity to TELUS means we are that much closer to the big three being the only three wireless companies in Canada,” said John Lawford, Executive Director and General Counsel for PIAC.

“Consumers will face noticeably higher prices and less choice if only three major players control the market.”

TELUS must seek permission from the federal government to purchase Mobilicity, a “new entrant,” within five years from the last spectrum auction. The federal auction rules prohibit major cellphone companies like TELUS, Rogers and Bell Canada from buying new entrants or their spectrum until February 2014.

“We call once again for the Minister to clearly tell the major wireless companies that they cannot reduce consumer choice by buying up their competition” said Bruce Cran, President of the Consumers’ Association of Canada.

Lawford noted that wireless is already on the ropes, with WIND Mobile and Public Mobile, two other “new entrants,” now are also threatening to sell to the major competition: “Sadly, the wheels are coming off the Industry Minister’s four competitor model.”

Feb 112013
 
The Public Interest Advocacy Centre is calling for a "Wireless Code" for Canadian consumers.

Consumers group argues for "Wireless Code" with cost protection.

from the Public Interest Advocacy Centre

Consumer rights group the Public Interest Advocacy Centre (PIAC) said today that there is now real hope that a comprehensive “Wireless Code” can solve many of consumers’ most daunting problems with their wireless phone service providers.

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Jan 242013
 
Cell phones.

Real choice in the wireless market at stake.

from the Public Interest Advocacy Centre

Five consumer and public advocacy groups have asked the Minister of Industry to take action to stop Rogers Communications Inc. from acquiring spectrum from Shaw Communications Inc. as a move which would be "contrary to your ministry's clear policy to preserve that spectrum for new wireless entrants."

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May 012012
 

Financial consumers betrayed by Finance Minister's OBSI decision.

from the Public Interest Advocacy Centre

OTTAWA — May 1 2012 — The Public Interest Advocacy Centre (PIAC) today condemned the Minister of Finance's assertion made yesterday that the federal government will not require Canada's banks to resolve banking customers' disputes with the Ombudsman for Banking Services and Investments (OBSI).  Instead the Minister has stated the government will publish rules allowing multiple consumer banking arbitration services — effectively allowing Canadian banks to choose their own judge.

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